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Privacy Policy

1. Purpose

The purpose of this privacy policy is to inform users of the ATLANTIDE-SAUNA.COM site about how their personal data is collected, used, stored and protected.

Atlantide Sauna is committed to respecting the confidentiality of the personal data of its customers and users, in accordance with the applicable regulations on the protection of personal data, in particular the General Data Protection Regulation, known as the GDPR.

2. Data controller

The data controller of the data collected on the site is:

Atlantide Sauna
Website: ATLANTIDE-SAUNA.COM
Contact email address: infos@atlantide-sauna.com

If you have any questions about the protection of personal data, you can contact us at the following address: infos@atlantide-sauna.com.

3. Personal data collected

When using the ATLANTIDE-SAUNA.COM site, certain personal data may be collected, including:

  • first and last name;
  • email address;
  • telephone number, if provided;
  • billing address, if required;
  • order information;
  • information about tickets purchased;
  • payment data necessary for the processing of the transaction;
  • IP address;
  • browsing data on the site;
  • Messages sent via contact forms.

Atlantide Sauna only collects the data necessary for the proper functioning of the site, order processing, ticket management and customer relations.

4. Purposes of data collection

The personal data collected may be used for the following purposes:

  • creation and management of orders placed on the site;
  • issuance, sending and management of entry tickets;
  • verification of the validity of tickets;
  • payment processing;
  • sending order confirmations;
  • management of requests sent via the contact form;
  • customer service management;
  • prevention of fraud and abuse;
  • compliance with legal, accounting and tax obligations;
  • improvement of the operation of the site;
  • sending commercial or promotional information, only when authorized.

As tickets purchased on the website are valid for a maximum of 8 days from the date of purchase, certain data related to the use of the ticket may be kept in order to verify its validity, use or expiration.

5. Legal basis for processing

The data processing carried out by Atlantide Sauna is based in particular on the following legal bases:

  • the execution of the contract, for the processing of orders, the issuance of tickets and the management of access;
  • compliance with legal obligations, in particular accounting and tax obligations;
  • the legitimate interest of Atlantide Sauna, in particular for the security of the site, the prevention of fraud and the management of complaints;
  • the user’s consent, in particular for certain commercial communications or certain non-essential cookies.

6. Payment data

Payments made on ATLANTIDE-SAUNA.COM are processed by secure payment providers.

Atlantide Sauna does not store customers’ full credit card details. Payment information is processed directly by the payment providers according to their own security standards.

Certain information related to the transaction may be kept in order to allow the follow-up of the order, the management of a possible complaint, the compliance with accounting obligations or the prevention of fraud.

7. Data retention period

Personal data is retained only for as long as is necessary for the purposes for which it was collected and then archived or deleted in accordance with applicable legal obligations.

For information purposes:

  • data relating to orders may be kept for the time necessary to comply with accounting and tax obligations;
  • data related to tickets is kept for the time necessary for their issuance, control, use or expiration;
  • As the tickets are valid for a maximum of 8 days from the date of purchase, the operational data related to their validity may be kept beyond this period only for administrative, accounting, technical management or in the event of a complaint;
  • messages sent via the contact form are kept for the time necessary to process the request;
  • Data used for commercial purposes is kept until consent is withdrawn or unsubscribed is requested.

8. Recipients of the data

The personal data collected may only be accessible to persons and service providers who need to know it in the context of their missions.

This may include, but is not limited to:

  • the internal teams of Atlantide Sauna;
  • technical service providers providing hosting, maintenance or security for the site;
  • payment providers;
  • order management and ticketing tools;
  • Transactional or commercial email providers;
  • administrative or judicial authorities when required by law.

Atlantide Sauna does not sell its customers’ personal data to third parties.

9. Hosting and Security

The ATLANTIDE-SAUNA.COM site is hosted by a technical service provider responsible for ensuring the availability, security and proper functioning of the site.

Atlantide Sauna implements reasonable technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration or destruction.

However, no computer system can guarantee absolute security. Users are invited to remain vigilant, in particular in the storage of their identifiers, order confirmations and tickets.

10. Cookies and trackers

The ATLANTIDE-SAUNA.COM website may use cookies or similar technologies to enable it to function properly and to improve the user experience.

Some cookies are strictly necessary for the operation of the site, in particular to:

  • enable navigation;
  • manage the shopping cart;
  • Finalize an order.
  • secure transactions;
  • memorize certain technical choices.

Other cookies may be used, subject to the user’s consent when required, in particular to measure the audience, improve the site or offer adapted content.

The user can manage their cookie preferences at any time via the settings offered on the site or via the settings of their browser.

11. Email Communications

Atlantide Sauna may send emails to customers as part of their order management, including:

  • purchase confirmation;
  • Sending the ticket;
  • order information;
  • responding to a contact request;
  • important information about the service or facility.

Commercial communications may also be sent when the user has consented to them or when permitted by applicable regulations.

Every commercial email includes, when required, a way to unsubscribe.

12. User rights

In accordance with the applicable regulations, each user has rights over his or her personal data, including:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to object;
  • right to restriction of processing;
  • the right to data portability;
  • right to withdraw consent at any time where the processing is based on consent.

To exercise these rights, the user may contact Atlantide Sauna at the following address: infos@atlantide-sauna.com.

The request must specify the right concerned and make it possible to clearly identify the person concerned. Proof of identity may be requested in case of reasonable doubt as to the identity of the applicant.

13. Complaints

In the event of difficulty regarding the management of their personal data, the user is invited to contact Atlantide Sauna at the following address: infos@atlantide-sauna.com.

The user may also lodge a complaint with the competent authority for the protection of personal data.

14. Data of minors

Access to Atlantide Sauna and ticket purchases may be subject to age requirements.

Atlantide Sauna does not seek to voluntarily collect personal data from minors. If such collection is brought to its attention, Atlantide Sauna may take the necessary measures to delete the data concerned.

15. Changes to the Privacy Policy

Atlantide Sauna reserves the right to modify this privacy policy at any time, in particular in order to adapt it to legal, regulatory, technical or commercial developments.

The applicable version is the one published on the ATLANTIDE-SAUNA.COM website at the time of the consultation.

Last updated: June 4, 2026